Privacy Policy
Last updated: 1.12.24
TOVA Sports Ltd. ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.oxdogpadel.uk (the "Site") or interact with our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect the following types of personal data:
Personal Data: This includes your name, email address, phone number, and any other information you provide when you create an account, sign up for newsletters, or contact us.
Payment Information: This includes your payment details (such as credit card information), which we collect during transactions on our Site. Note that payment processing is handled by third-party payment processors and is subject to their privacy policies.
Technical Data: This includes your IP address, browser type and version, device information, operating system, and other technical details about how you access our Site.
Usage Data: This includes information about how you use our Site, such as pages visited, time spent on pages, and interactions with content (e.g., clicks and browsing behavior).
We collect this data both directly (through forms, sign-ups, and transactions) and automatically (via cookies and analytics tools).
2. How We Use Your Information
We use your personal data for the following purposes:
To Provide Our Services: To process orders, provide customer support, and deliver services such as shipping.
To Improve Our Website and Services: We use analytics to better understand how our Site is used and to enhance user experience.
For Marketing: We may use your contact information to send you marketing communications, including promotions and updates about our products and services. You can opt-out of these communications at any time.
To Process Payments: We process payment information through secure third-party payment processors for transactions.
3. Sharing Your Information
We may share your personal data with third-party service providers for the following reasons:
Payment Processors: We share your payment details with trusted third-party payment processors to facilitate transactions.
Analytics Providers: We use third-party services (such as Google Analytics) to analyze how users interact with our Site and improve our services.
Marketing Partners: We may share data with third-party advertising and marketing partners to provide you with targeted advertisements and promotions.
These third parties may have their own privacy policies, which govern how they handle your personal data. We recommend reviewing these policies to understand how your data is treated by them.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or for as long as you maintain an account with us. If you request the deletion of your data, we will honor your request in accordance with applicable laws. However, we may retain certain information as required for legal, accounting, or reporting obligations.
5. Your Data Protection Rights
Under the UK GDPR, you have the following rights with respect to your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to correct any inaccurate or incomplete information we hold about you.
Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal limitations.
Right to Object: You have the right to object to our processing of your data for marketing or other purposes.
Right to Withdraw Consent: If we process your data based on consent, you may withdraw that consent at any time by contacting us at support@oxdogpadel.uk.
Right to Data Portability: You have the right to request that we provide your personal data in a structured, commonly used format.
If you wish to exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
6. Security of Your Data
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect your data. These measures include the use of encryption, secure payment gateways, and access control procedures to ensure your data is protected from unauthorised access, disclosure, alteration, and destruction.
However, please note that no method of data transmission or storage is completely secure, and while we strive to protect your personal information, we cannot guarantee its absolute security.
7. Cookies
Our Site uses cookies and similar tracking technologies to improve your experience, analyze usage, and serve targeted advertising. For more detailed information about the cookies we use and how to control them, please refer to our Cookies Policy (which is also available on our website).
When you visit our Site, we will ask for your consent to use non-essential cookies. You can adjust your cookie preferences at any time by managing your settings through our cookie consent tool or directly through your browser settings.
8. Children's Privacy
Our Site is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we update the policy, we will post the new version on this page and update the "Last updated" date at the top.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal data.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
TOVA Sports Ltd.
Email: support@oxdogpadel.uk
Website: www.oxdogpadel.uk